Have an incident that you need to talk to the parents about?
It’s empowering for YOU to have a plan before you talk to the parents. Talk to a co-worker, role play if you need to and have a plan to keep yourself calm.
Try to stay as objective as possible – you are reporting the facts about what happened.
Initial call/conversation say:
“Everything is okay with your child physically and your child is safe. We had a situation and we need to talk about it.”
Then tell them:
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This is what happened
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This is what we did
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This is what we will be doing
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This is what we need to do in the time being to make sure that all kids are safe
Keep it simple, document and remember! The best thing you can do is make sure your families feel welcome, important and connected to you and your organization.
Need more information? Check out my Solution Center or Training for Professionals.
